Questions, answered.

We dispatch orders as quickly as we reasonably can, and you'll get a tracking link by email as soon as yours is on its way. Delivery times after that are the carrier's estimate, not a guarantee: usually 2–4 business days to most metro areas, a little longer for regional. Dispatch can take longer during peak periods and sales, or if an item is out of stock. If your parcel seems to be taking too long, email woof@pudel.com.au and we'll chase it up.

Free standard shipping on orders over $75, calculated after any discount. The Test Pack ships free when you join The Pack. Under $75, a flat rate is calculated at checkout based on your address.

Yes. We're Australian made and Australian sent — every state and territory.

You'll get a tracking link by email the moment your order leaves us.

Reseal the pouch after opening and keep it somewhere cool and dry. No fridge needed. More on storing naturally dried treats.

Treats are a reward, not a meal. Keep all treats to about 10% of your dog's daily food, and a little less for liver, which is rich. Feed alongside their regular diet with fresh water out. Here's the maths.

Read the bag. One protein, naturally dried, nothing added. Whatever's listed is the whole list.

The soft cuts (liver, lung crisp and jerky) suit puppies from 12 weeks, broken into small pieces. Save the dense chews and horns until their adult teeth are in, and always supervise.

No chew is right for every dog. Supervise, size the chew to the dog, and take away any piece small enough to swallow whole. Very hard chews like goat horn can crack teeth, so skip them for dogs with dental disease. If your dog has a health condition, your vet is the first call.

If something isn't right, email woof@pudel.com.au within 30 days and we'll make it right.