PUDEL PTY LTD — SHIPPING & RETURNS
ABN 78 698 370 884 · Effective date: 7 September 2026
Every order is packed in Australia and shipped with tracking. You'll receive a tracking link by email as soon as your order is on its way.
Shipping
- Free standard shipping on orders over $75, calculated after any discount. Under that, a flat rate is calculated at checkout based on your address.
- We aim to dispatch every order as quickly as we reasonably can. Dispatch can take longer during peak periods and sales, if an item is out of stock, or if an order needs verifying.
- Delivery timeframes are estimates provided by the carrier, not guarantees. The carrier estimates 2–4 business days to most metro areas, and a little longer for regional areas. Once an order has been handed to the carrier, we're not responsible for delays in their network.
- We ship to every state and territory in Australia. We don't ship overseas.
If your parcel looks like it has gone astray, email woof@pudel.com.au and we'll chase it up with the carrier.
Returns & our 30-day guarantee
If something isn't right, email woof@pudel.com.au within 30 days of delivery with your order number and we'll make it right.
- Faulty or incorrect items: we'll replace the item or refund you in full, including shipping, and we'll cover the return.
- Change of mind: unopened products in original packaging can be returned within 30 days of delivery for store credit. Return shipping is at your expense.
- Opened products: because our treats are food, we can't restock opened packs. If a product isn't right for your dog, talk to us anyway. We'd rather sort it out than have you stuck with a bag your dog won't eat.
- Approved refunds are processed within 5 business days.
Nothing in this policy limits your rights under the Australian Consumer Law. Full details are in our Terms & Conditions.